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Our process of assistance
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Through our web platform www.flexofem.com
ASSISTANCE THROUGH ONLINE TICKET SYSTEM
Thanks to our advanced Ticketing System, we can provide customer assistance in a fast, clear and structured way.
LIVE HELP SYSTEM
Real-time requests processed through our chat support can make the difference in the efficient management of complex flexographic machines.
ON-SITE AND ON-LINE INTERVENTIONS
Thanks to the deep experience of our collaborators in this sector, we always guarantee the best results in terms of on-line and on-site interventions.
The customer always at the center
If a customer has a problem with his machine, he can open the ticket after logging in from this very page. Flexofem assistance will receive the request and process it as soon as possible.
If the requests add up, they are categorized and divided according to the progress of the request. In this way, Flexofem assistance will always have a clear view of the progress of the processes.
Once the service has been completed, it will be even easier for the customer to find the same information later, further reducing the waiting time for a future request.
Following the customer and solving his problems is one of the values of Flexofem.
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FLEXOFEM s.r.l. - P.I. 04090300239 - Viale Del Lavoro, 43 - 37036 San Martino Buon Albergo (VR) - Phone: +39 045 2050192 - Fax: +39 045 2050193 - Email: firstname.lastname@example.org
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