In our idea of innovative development, we use the lean methodology of visual management to obtain the result without wasting time and resources.
If a customer has a problem on his machine, he can open the ticket by selecting SUPPORT “at the top of our page.” / “in the menu above.” Flexofem assistance will receive the request and process it as soon as possible.
If the requests pile up, they are catalogued and divided according to the progress of the request. In this way, Flexofem assistance will always have clear the status of the processes.
Once the customer service has been completed, it will be even easier to recover the same information later on, further reducing the waiting time for a future request.
Following the customer and solving his problems is one of Flexofem's values.
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